Australian Embassy
Cambodia

Consular Office Frequently Asked Topics

Visiting Cambodia

Cambodian visas

Volunteering in Cambodia

LGBTI++ travellers

Bringing medication to Cambodia

Finding a doctor or dentist

Reporting a crime and getting a police report

Travel advice

 

Living in Cambodia

Working in Cambodia

Emergency services in Cambodia

Public healthcare in Cambodia

Exam supervision

Collecting mail from the Embassy

Driving/riding in Cambodia

Getting medication sent to Cambodia

Interpreting and translation

Australian elections

Police clearances (criminal checks)

Expats leaving Cambodia

 

Births, Marriages, and Death in Cambodia

Australian citizenship

Getting married to a Cambodian in Cambodia

Giving birth in Cambodia

Registering relationships or Cambodian marriages

What happens if you die in Cambodia and how you can prepare

 

General Information

Australian visas

Assistance with Human Services (formerly Centrelink) payments

Locating an Australian in Cambodia

Cambodian legal services

Checking whether a person, non-government organisation, or business is legitimate

 

 

Visiting Cambodia

Cambodian visas

A Cambodian visa is required for all Australians visiting or residing in Cambodia. 

Due to COVID-19 the Cambodian Government has suspended regular visa-on-arrival and e-visa services. If you wish to obtain a visa to visit Cambodia you will need to contact your nearest Cambodian Embassy to apply.

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Volunteering in Cambodia

Volunteering, if done well, results in new skills for the volunteer, supports the communities they serve, and builds enduring friendships and people-to-people links. However, research has shown that some volunteering opportunities with children involve unintended negative consequences. It is important that volunteers are not in positions where they may inadvertently be contributing to the exploitation of already vulnerable children.

Smartraveller offers in-depth information and tips about volunteering overseas.

Reputable charity organisations should be registered with the Cambodian Ministry of Social Affairs, Veterans, and Youth Rehabilitation. The Australian Charities and Not-for-profits Commission provides information about charities registered in Australia with operations in Cambodia.

The Embassy is unable to provide feedback about individual charities.
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LGBTI++ travellers

Smartraveller offers general advice useful to LGBTI++ travellers heading overseas.

Phnom Penh and Siem Reap have active LGBTI communities consisting of locals and foreigners, with various community events and organisations as well as publicly visible entertainment venues.

Reports of discrimination or violence against LGBTI foreign visitors or expats is almost unheard of, however cultural differences and a lack of understanding can result in questions or comments you may find rude or offensive even if not ill-intentioned. Generally attitudes towards LGBTI travellers are broadly supportive. The Cambodian Government has made statements in support of the LGTBI community and denounced discrimination.

Same-sex marriage is not legal in Cambodia however same-sex relationships and sexual activity are legal. Cambodia is a conservative country and all visitors should avoid overt displays of romantic affection, observe the behaviour of local people and abide by the same standards. Explicit displays in public will find any local or foreigner in trouble quickly.
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Bringing medication to Cambodia

The following information regarding bringing prescription medication into Cambodia is provided for your information; however it is a guide only, as the customs regulations in Cambodia are determined by the Cambodian government.

·        You may require a letter from your treating doctor specifically noting the reason for the prescription, the quantity of the medication, as well as the prescribed dose and frequency you take it;

·        Should you be concerned about this upon entry into Cambodia we advise you to declare it to Cambodian customs at the airport along with the letter from your doctor; and

·        If the medications are in a restricted class, it would be wise to make this known to the Cambodian Embassy in Australia (located in Canberra) seeking their advice well in advance of making any travel arrangements.

We cannot advise which specific medications are restricted/prohibited. For definitive information, please contact the Cambodian authorities directly, either the Cambodian Embassy in Canberra, or the Department of Customs in Phnom Penh.
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Finding a doctor or dentist

If you are in need of urgent medical treatment in Cambodia see our list of medical service providers.
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Reporting a crime and getting a police report

Police reports are often provided in Khmer, if you require the report for insurance purposes you will need to have it translated. If accepted by your insurer, a translation in Phnom Penh will be quicker and cheaper than Australian options.

Phnom Penh

The Foreigner Relation Agency (tourist police) are located halfway along Street 158 (Central Market area) and usually have English speaking officers or translators during business hours.

Siem Reap

A Tourist Police Booth is located at the east end of Pub Street near the UCare Pharmacy.

Kampot

Visit the Police Headquarters in the centre of Kampot Town.

Other areas

To obtain a police report in other provincial areas you will need to approach the local police station covering the location the crime occurred. Ask your guesthouse for details. Local stations will rarely have English speaking staff, we recommend taking a translator with you.
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Travel advice

Visit Smartraveller Cambodia for our latest travel advice and subscribe to receive updates. You can also follow the Embassy’s Facebook page for news and information.
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Living in Cambodia

Working in Cambodia

All Australians working in Cambodia under an Ordinary (Business) E category visa are required to obtain a work permit from the Ministry of Labour and Vocational Training. The fee for a work permit is not typically expected to be covered by employers. Applications for a work permit can be made online or at the Ministry of Labour and Vocational Training, No.3, Russian Federation Blvd, Phnom Penh. Applications lodged at provincial offices of Labour and Vocational Training may experience delays as all processing is centralised in Phnom Penh. Please hold onto your receipt as proof of your application until you receive the work permit.

Australians who have resided, or worked intermittently in Cambodia, may be fined for previous years if they have had an Ordinary E category Visa but have not had a work permit. For more information about work permits please contact the Ministry of Labour and Vocational Training on 023 884 375.

The Embassy cannot arrange work permits on behalf of Australians.
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Emergency services in Cambodia

Fire and rescue services: Call 118.

Medical emergencies: Call 119 in Phnom Penh or go to a hospital. Private hospitals may have ambulances available. Outside of Phnom Penh you will need to contact a hospital directly. All services will incur fees.

Police: Call 117 or contact the tourist police. The police may not have the resources to help you in an emergency. Police stations and emergency numbers might not be available 24 hours a day. Phone operators may not speak English.
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Public healthcare in Cambodia

The Cambodian public healthcare system is not free for foreigners and Medicare does not cover you outside of Australia. While prices at public hospitals can be lower than at private hospitals, the level of care falls below what Australian visitors would expect, and costs can still quickly add up.

You should have travel or medical insurance, inclusive of medevac services, at all times when in Cambodia. The Australian Government will not pay your medical bills or medevac you to Australia.
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Exam supervision

The Embassy no longer provides exam supervision as there are a number of private organisations in Phnom Penh who offer these services.
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Collecting mail from the Embassy

The Embassy is unable to provide postal services, and any unsolicited mail received will be returned to Cambodian Royal Mail. You may wish to consider using the services of a courier company, and arranging to collect your items from their depot in Phnom Penh. Cambodian Royal Mail also offers a PO Box service.

An exception can be made for Australians needing a secure location for replacement bank cards to be mailed. If this is your situation contact our consular team at [email protected].
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Driving/riding in Cambodia

Foreigners wishing to drive in Cambodia must hold a Cambodian drivers licence. You can apply for a Cambodian licence equivalent to your Australian licence in person at the Ministry of Public Works and Transport's main Phnom Penh office or at their outlet located inside Aeon 2 Mall. If you do not have a valid foreign licence you will need to undergo testing at their main office to receive a Cambodian licence.

A licence is not required to ride a motorcycle with an engine capacity of up to 125cc. Even if local law does not require you to have a licence for smaller engine motorcycles, we recommend you check with your travel insurer if this will affect your coverage. For motorcycles 125cc and over you will need a Cambodian licence, the procedure to obtain a motorcycle licence is similar to a car licence.

At this time International licences are not accepted in Cambodia, however the authorities have indicated this may change in the future.
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Getting medication sent to Cambodia

The Embassy cannot receive your medications sent from Australia, you will need to arrange to have them sent directly to you. If you are concerned about the postal timeframes you should contact a courier such as DHL, who can typically deliver packages from Australian cities to Phnom Penh within two to three working days. If you do not have a secure location for the package to be delivered, arrange to collect your item at the courier’s depot.
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Interpreting and translation

Our Consular Office doesn’t provide interpreting or translation services. An internet search will provide you with details of many commercial options in Phnom Penh, and limited options in Siem Reap.
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Australian elections

To check your enrolment or find out details about upcoming elections visit either the Australian Electoral Commission or the electoral commission website for your state or territory.

If you’d like to know what overseas voting options are available, including in-person voting at embassies, check with your relevant electoral commission.
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Police clearances (criminal checks)

Read our guide for information about how to obtain Australian and Cambodian police clearances.
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Expats leaving Cambodia

If you’re an expat leaving Cambodia to return home, Smartraveller offers useful information and tips for you to consider during your move.

Other things to note:

·        Obtaining a Cambodian Police Clearance after you leave may be impossible. Read our guide and decide if you should apply before you go.

·        If you need replacement Cambodian documents such as marriage certificates or your child’s birth certificate, often doing so in-person is the only way. If you need a replacement consider applying before you leave.

·        Taking your pet from Cambodia to Australia could be costly and time intensive. Contact the Department of Agriculture, Water and the Environment to find out more.

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Births, Marriages, and Death in Cambodia

Australian citizenship

Refer to the Department of Home Affairs for Australian citizenship matters. Our Consular Office cannot assist with citizenship enquiries.
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Getting married to a Cambodian in Cambodia

An Australian wishing to marry a Cambodian national in Cambodia will need the approval of the Ministry of Foreign Affairs and International Cooperation (MFAIC) and the Ministry of Interior. MFAIC advises foreign men wishing to marry a Cambodian woman must provide evidence they earn at least USD2,500 per month. To discuss your circumstances visit the Legal and Consul office at MFAIC.

To lodge an application with MFAIC you will need to obtain a Certificate of No Impediment to Marriage from the Embassy. Appointments can be made via our website.
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Giving birth in Cambodia

Congratulations on your new family member. The certificate issued by the clinic or hospital is not a formal birth certificate. You will need to apply for a birth certificate at either the sangkat/khan (similar to suburb) office where the Cambodian parent’s family book is registered, or for foreigner couples the sangkat/khan office where your residence is registered. Applications must be lodged within 30 days of the birth.

If you wish to apply for Australian citizenship for your child contact the Department of Home Affairs.

Once your child has obtained citizenship Australian passport applications can be lodged at our Consular Office by appointment.
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Registering relationships or Cambodian marriages

Our Consular Office cannot record your relationship or Cambodia based marriage. For enquiries contact the Births, Deaths and Marriages registry in your state or territory.

For enquiries about Australian visas contact the Department of Home Affairs.
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What happens if you die in Cambodia and how you can prepare

Not many of us want to consider the possibility of our death while overseas, however some simple planning can make a lot of difference. Smartraveller offers general advice on this topic for Australians overseas. Additionally you should consider the following points in Cambodia:

·        Let you family know your wishes and consider appointing a decision maker. Sending remains from Cambodia to Australia can be expensive, local cremations can be a less costly option.

·        If you have local bank accounts, how will the funds be claimed by your nominated next-of-kin? Cambodian banks are strict about releasing funds without a court order, which can be a lengthy and expensive process. The Embassy cannot instruct banks to release funds.

·        Think about your belongings and what items or personal keepsakes you would like to ensure get back to family, and how that will happen.

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General Information

Australian visas

For all Australian visa enquiries contact the Department of Home Affairs. Our Consular Office cannot assist with any Australian visa enquiries. Emails to the Consular Office regarding Australian visas will not receive a reply.
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Assistance with Human Services (formerly Centrelink) payments

Contact Human Services on 001 61 3 6222 3455 from 8am to 5pm AEST. Our consular staff cannot assist with Human Services payments.
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Locating an Australian in Cambodia

If you are trying to contact an Australian you believe is in Cambodia follow Smartraveller’s tips for trying to locate a missing person. If you still can’t contact them and you are located in Australia please contact the Consular Emergency Centre 24/7 on 1300 555 135. If you are in Cambodia you can contact our Consular Office.
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Cambodian legal services

Our Consular Office maintains a list of legal services in Cambodia who advise they offer English speaking lawyers and legal advice covering a wide range of services.
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Checking whether a person, non-government organisation, or business is legitimate

The Embassy can’t investigate or verify the legitimacy of Cambodia based individuals, private businesses, or non-government organisations.

If you are concerned someone may be trying to scam you visit Scamwatch for tips and information. Scams are common in South East Asia and you should always exercise a high level of caution if someone is asking for money or your personal information, particularly if you have not met them in person.

To find out more about Australian charities with operations in Cambodia you can contact the Australian Charities and Not-for-profits Commission.
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