Consular Assistance
Consular assistance is available to Australian citizens living and travelling in Cambodia and is provided by the Australian Embassy in Phnom Penh. Further information on consular services is available on Smartraveller.
The Consular Section of the Australian Embassy can be contacted during business hours at:
Phone: +855 (0) 23 266 500 | +855 (0) 99 266 500
Email: [email protected]
Appointments are not required for consular services.
Check our Frequently Asked Topics for information that may answer your enquiry. If you are an Australian travelling or living in Cambodia, we encourage you to subscribe to the Australian Government’s travel advice for Cambodia and follow us on Facebook, Telegram or X.
Emergency assistance
For emergency consular assistance when the Embassy is closed the Department of Foreign Affairs and Trade Consular Emergency Centre in Canberra is avaiilable to help 24 hours a day, 7 days a week.
Contact the Consular Emergency Centre by calling the Embassy switchboard +855 23 266 500 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 6261 3305 (international call charges apply). Within Australia, the Consular Emergency Centre can be contacted on 1300 555 135.
If you are in Cambodia and have concerns for your safety or need immediate emergency assistance, please contact local authorities:
- Police: call 117 or contact the police hotline for foreigners (031 201 2345 or 031 601 2345; [email protected])
- Fire and rescue services: call 118
- Medical emergencies: if in Phnom Penh, call 119. If outside Phnom Penh, call a hospital directly.
Visas for Australia and Australian citizenship
The Consular Section does not accept or process applications for Australian visas or Australian citizenship.
Enquiries about Australian visas or citizenship will not receive a reply. Please contact the Department of Home Affairs for all Australian visa matters.
For information on Australian visas and citizenship, please refer to our Visa and Citizenship page (for supplementary and country specific information) or visit www.homeaffairs.gov.au.
For Biometric collection queries, contact the VFS Australian Visa Application Centre (AVAC) operated by VFS Global: https://www.vfsglobal.com/australia
If you need to make an enquiry about your visa application, you can refer to the online webform: Australian Immigration Enquiry Form
Consular Services Charter
The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do are outlined in the Consular Services Charter.
We ask that you:
- take personal responsibility for your travel choices, your safety, finances and behaviour overseas, including obeying the laws of the country you're visiting
- take out appropriate travel and medical insurance
- follow our travel advice at smartraveller.gov.au and the advice of local authorities
- protect your passport and report promptly if it is lost or stolen
- treat consular staff with respect and be honest in providing us with all relevant information when seeking our assistance
- give us feedback to help us to improve our services
Our assistance may be limited in some circumstances
You don’t have a legal right to consular assistance and you shouldn’t assume assistance will be provided. For example, we may limit assistance where
- your actions were illegal
- you’ve deliberately or repeatedly acted recklessly or negligently
- you put yourself or others at risk
- you’ve demonstrated a repeated pattern of behaviour requiring multiple instances of consular assistance previously
What help we may provide:
Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to
- issue replacement passports and travel documents for a fee
- provide details of local doctors and hospitals
- provide advice and support if you're the victim of a serious assault, or other crime, or you're arrested, including details of local lawyers and interpreters
- visit or contact you to check on your welfare if you're arrested or detained, and do what we can to ensure you're treated the same as others detained under the laws of the country in which you're arrested
- provide advice and support in a range of other cases including the death of relatives overseas, missing persons and kidnappings
- if you agree, contact friends or family on your behalf. In some circumstances we may need to contact your friends or family where we've been unable to get your consent
- make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
- provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
- in some locations, provide voting services for Australian federal and some state elections
What we can’t do:
Some tasks are outside the consular role. For example, we can't
- guarantee your safety and security in another country or make your travel arrangements
- give you legal advice, interpret or translate documents
- intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases, and family law matters or child custody disputes
- investigate crimes or deaths overseas, or carry out searches for missing people, which are the responsibility of local authorities
- get you out of prison or prevent you from being deported
- get you better treatment in prison than local prisoners
- post bail or pay your fines or legal expenses
- enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
- pay for medical or psychiatric services or medications
- pay your pension or social security benefits
- arrange visas, licences, work or residency permits for other countries
- intervene in immigration, customs or quarantine matters in other countries
- store luggage or other personal items
- receive or send postal items on your behalf
Protecting your privacy
Personal information provided to the Department of Foreign Affairs and Trade is protected by law, including the Privacy Act 1988. Refer to the Department’s Privacy Policy and the Consular Privacy Collection Statement for further information.