Australian Embassy
Cambodia

Consular Services

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Consular Assistance is available to Australian citizens living in and travelling through Cambodia.

Check our Frequently Asked Topics for information that may answer your enquiry.

 

The Consular Section of the Australian Embassy Cambodia can be contacted during business hours at:

Email: [email protected] 

Phone: +855 (0)23 213 470

Enquiries about Australian visas will not receive a reply, contact the Department of Home Affairs for all Australian visa matters. We may not be able to answer your call immediately as we also assist clients at our counter, and outside the Embassy, but please leave a message and we’ll get back to you as soon as possible. We try to respond to emails within one working day.


For emergency consular assistance when the Embassy is closed the Department of Foreign Affairs and Trade Consular Emergency Centre (CEC) in Canberra is there to help 24 hours a day, 7 days a week. Contact the CEC by calling the Embassy switchboard +855 23 213 470 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 62613305 (international call charges apply). The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia).

Refer to our medical listing if you require urgent medical care, or phone 119 for ambulance services in Phnom Penh. Outside Phnom Penh you will need to attend or call a hospital.

 

The Consular Services Charter - What help we may be able to provide and what we cannot do

The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do are outlined in the Consular Services Charter.


We ask that you:

  • take personal responsibility for your travel choices, your safety, finances and behaviour overseas, including obeying the laws of the country you're visiting
  • take out appropriate travel and medical insurance
  • follow our travel advice at smartraveller.gov.au and the advice of local authorities
  • protect your passport and report promptly if it is lost or stolen
  • treat consular staff with respect and be honest in providing us with all relevant information when seeking our assistance
  • give us feedback to help us to improve our services


Our assistance may be limited in some circumstances

You don’t have a legal right to consular assistance and you shouldn’t assume assistance will be provided. For example, we may limit assistance where

  • your actions were illegal
  • you’ve deliberately or repeatedly acted recklessly or negligently
  • you put yourself or others at risk
  • you’ve demonstrated a repeated pattern of behaviour requiring multiple instances of consular assistance previously


What help we may provide:

Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to

  • issue replacement passports and travel documents for a fee
  • provide details of local doctors and hospitals
  • provide advice and support if you're the victim of a serious assault, or other crime, or you're arrested, including details of local lawyers and interpreters
  • visit or contact you to check on your welfare if you're arrested or detained, and do what we can to ensure you're treated the same as others detained under the laws of the country in which you're arrested
  • provide advice and support in a range of other cases including the death of relatives overseas, missing persons and kidnappings
  • if you agree, contact friends or family on your behalf. In some circumstances we may need to contact your friends or family where we've been unable to get your consent
  • make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
  • provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
  • in some locations, provide voting services for Australian federal and some state elections


What we can’t do:

Some tasks are outside the consular role. For example, we can't

  • guarantee your safety and security in another country or make your travel arrangements
  • give you legal advice, interpret or translate documents
  • intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases, and family law matters or child custody disputes
  • investigate crimes or deaths overseas, or carry out searches for missing people, which are the responsibility of local authorities
  • get you out of prison or prevent you from being deported
  • get you better treatment in prison than local prisoners
  • post bail or pay your fines or legal expenses
  • enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
  • pay for medical or psychiatric services or medications
  • pay your pension or social security benefits
  • arrange visas, licences, work or residency permits for other countries
  • intervene in immigration, customs or quarantine matters in other countries
  • store luggage or other personal items
  • receive or send postal items on your behalf


Protecting your privacy
Personal information provided to the Department of Foreign Affairs and Trade is protected by law, including the Privacy Act 1988. Refer to the Department’s Privacy Policy and the Consular Privacy Collection Statement for further information.