Australian Embassy

How to apply for a visa

Visas and Migration > How to apply for a visa


The Australian Government is pleased to announce the opening of an Australian Visa Application Centre (AVAC) in Phnom Penh. The AVAC is located on the 10th floor, Prudential Towers, Preah Monivong (St.93), Phnom Penh.

Telephone: +855 23 964 333

From 11 March 2014, all applications for visas to Australia or applications for citizenship by descent should be lodged at the AVAC. Clients should attend in person in order to have their biometrics collected. More information is available here.

Information about the AVAC and how to make an appointment to lodge is available here.


In order to lodge a valid application you will require:

     •   a completed application form;
     •   the correct visa application charge;
     •   all information and documentation supporting the claims made in the application (refer to relevant document checklists) –
         originals and copies of documents should be provided;
     •   English translations of documents where they are not issued in English; and
     •   appropriate forms where appointing a migration agent or authorised person to act on your behalf or to provide permission
         to receive communications about your application.

All visa and citizenship by descent application forms are able to be downloaded here.
A range of document checklists to assist you in preparing your application is available here


Since 17 December 2012 clients who lodge visa applications in Phnom Penh are required to provide biometrics. This requirement remains a part of the process of lodging a visa application at the AVAC.

Biometrics will be collected using a quick, discreet and non-intrusive process that captures a facial image with a digital camera and a 10-digit fingerprint scan with a digital finger scanner.

Please note that each person included in the visa application must attend the AVAC in person to have their biometrics collected.

Applicants that are under 15 years of age, persons incapable of providing consent, or those physically unable to provide a fingerprint scan will only need to provide a facial photograph.

For that reason we strongly encourage you to attend the AVAC in person to lodge your application and provide your biometrics. Any delay in provision of biometrics will delay the finalisation of your visa application.

More information about biometrics is available here.

English Translations and Original documents

Documents that are not in English must be accompanied by accredited English translations. These translations must be prepared by those persons/companies that are licensed or officially accredited to translate documents.

Documents that are not in English or are not accompanied by accredited English translations are unlikely to be able to be considered.

Original documents must be provided and be accompanied by photocopies. All original documents will be returned once processing has been completed.

Incomplete Applications

Under the Migration Act 1958 decision-makers are not obliged to seek additional information from the applicant before making a decision on an application. It is therefore in the applicant’s best interest to submit all of the information they wish to be considered in support of their claims at the time the application is lodged.

Applications with limited supporting documentation or evidence that supports the claims made are likely to be unsuccessful.

Applicants are encouraged to review the available checklists for the application being lodged and ensure that clear evidence and, if appropriate, explanations of the documentation provided are included.

Where to lodge an application

Applications may be lodged in person (by appointment) or by mail at the Australian Visa Application Centre in Phnom Penh at:

Australian Visa Application Centre, Phnom Penh
Prudential Towers
10th floor, Preah Monivong (Street 93)
Corner of Street 32
Phnom Penh 12258

Telephone: +855 23 964 333